Contact support, privacy or safety
Email admin@ztalking.com for support, privacy requests, account-deletion help or an appeal, including if you cannot sign in. The privacy choices page describes controls; it does not submit a request. Never email passwords or verification codes.
Troubleshooting details
When investigating an issue, note your 云泡泡 account ID, app version, device model, and the approximate time of the issue. Never share your password or verification code.
Account access
Confirm that your email is entered correctly and that you can receive verification messages. If a code does not arrive, wait before requesting another and check spam or filtered folders.
Messages and calls
Check your network connection and notification, microphone, camera, and photo permissions. When reporting a problem, tell us whether it affects one conversation or every conversation.
Purchases
For membership or points issues, include the store, product, purchase time, and transaction identifier. Do not send payment-card information. Store refunds remain subject to Apple or Google policies.
Safety and privacy
Use in-app blocking and reporting tools for unwanted contact or harmful content. For a privacy request, use the contact email in this support guide; the Privacy Choices page explains the available in-app controls.